Store policy
Return policy
Clear return rules, a direct support path, and an optional 30-day guarantee for buyers who want added flexibility.
- With guarantee
- 30 days
- Start a request
- Email support
Optional 30-day guarantee
When the paid 30-day Money-Back Guarantee is included in the order, GRIDIRON SEATS will refund the chair purchase price for any reason if support receives the return request within 30 calendar days of delivery and the chair is returned complete, securely packaged, and without damage beyond reasonable inspection.
The guarantee fee, original shipping charge, Mystery Gift, and Shipping Protection fee are not refundable. Return shipping is the buyer’s responsibility unless the chair arrived incorrect or damaged, or applicable law requires otherwise.
Orders without the guarantee
Orders without the optional guarantee are final sale for change-of-mind returns. This does not limit any cancellation, refund, replacement, or other remedy required by applicable law, including for an incorrect or damaged item.
For visible transit damage or an incorrect chair, contact support within seven calendar days of delivery, keep the packaging, and include the order number and clear photos.
Cancellations and return approval
Email support as soon as possible to request a cancellation. A cancellation cannot be guaranteed after fulfillment begins or once the order is shipped.
Do not send a return without written authorization. Support will confirm eligibility, the return destination, and any required shipping instructions. Unauthorized or incomplete returns may be refused.
Refunds
Eligible refunds are issued to the original payment method after the returned chair is received and the return conditions are confirmed. Your bank or card issuer controls when the credit appears.
The optional guarantee supplements—and does not replace—consumer rights that cannot be waived by contract.
Effective August 30, 2026